Service Policies

USPS requirements for private mailbox service

These USPS CMRA requirements control if another section of this page appears inconsistent.

  • Online registration or payment does not activate a private mailbox by itself. USPS mail acceptance begins only after the customer completes an unaltered PS Form 1583, presents the required identification, completes signature verification, receives approval, and is assigned a PMB number.
  • A separate PS Form 1583 is required for each personal or residential addressee. Spouses sharing a PMB must each complete and sign a separate form and provide their own identification. A parent or guardian may list minor children as permitted on PS Form 1583.
  • Each applicant must present current, unexpired primary and secondary identification acceptable under USPS rules. The application name and permanent home or business address must match the identification. Missing, false, expired, or mismatched information requires denial or correction before activation.
  • The applicant must sign or confirm the PS Form 1583 signature in the physical presence or real-time audio-and-video presence of the CMRA owner, manager, or authorized employee; alternatively, the applicant may acknowledge the signature before a notary public commissioned in a U.S. state, territory, possession, or the District of Columbia.
  • Pack N Ship Mailing Center enters the PS Form 1583 information and uploads clear, legible copies of the required identification documents to the USPS CMRA Customer Registration Database. The completed Form 1583 is retained digitally at the business location for USPS examination. Local identification images need not be retained after successful USPS upload unless otherwise required.
  • The mailing address must use the assigned PMB number or permitted # designator. Recommended format: Customer Name; 13920 Landstar Blvd PMB 123; Orlando, FL 32824. Do not describe the PMB as a PO Box, apartment, or suite.
  • When information required on Form 1583 changes, the customer must complete a new application and provide current acceptable identification.
  • Ending private mailbox service does not create a USPS change-of-address order. The customer must provide a remail address and pay new postage and applicable forwarding fees, or give permitted written instructions that mail or specified types of mail should not be remailed.
  • Unless the former customer gives permitted written instructions not to remail, USPS rules require the CMRA to remail the customer’s mail for at least six months after termination with new postage. Customer instructions cannot require the CMRA to refuse mail, immediately return it to sender, or hold it during that period for later return to USPS.
  • After the six-month post-termination period, eligible mail is handled or returned to USPS as permitted by the Domestic Mail Manual. Private-carrier Package Club pay-as-you-go rules do not replace these USPS duties.
  • A PMB may not be used for unlawful activity or to evade a court, government, or administrative order.

Effective date: September 24, 2026

These Service Policies explain how Pack N Ship Mailing Center provides shipping, mailbox, package receiving, virtual mailbox, drop-off, document, notary, and passport photo services. Service-specific prices displayed on the applicable service page or at checkout form part of these policies. By purchasing, subscribing to, or using a service, the customer agrees to the applicable section below.

Questions may be sent to info@packshipcenter.com, or discussed in person at 13920 Landstar Blvd, Orlando, FL 32824.

Contents

General service terms

  • Customers must provide accurate names, addresses, contact information, and service instructions.
  • Photo identification may be required for mailbox activation, package pickup, notary work, regulated services, fraud prevention, or when the name on an item must be verified.
  • We may refuse items or instructions that are unsafe, unlawful, prohibited by a carrier, improperly packaged, or outside our service capabilities.
  • Prices may change prospectively. A price change does not shorten an already-paid service period.
  • Carrier, government, and third-party provider rules also apply when their services are used.

Shipping and professional packing

  • Quotes are estimates based on the information and measurements available when the quote is prepared. The final price depends on actual weight, dimensional weight, destination, service level, declared value, surcharges, taxes, and carrier adjustments.
  • The customer is responsible for describing the contents accurately and identifying fragile, perishable, hazardous, restricted, high-value, or regulated items before shipment.
  • Delivery dates and transit times are carrier estimates unless the selected carrier expressly provides a money-back guarantee for that service.
  • Pack N Ship Mailing Center is an independent shipping center and is not the carrier. Carrier terms govern transportation, tracking, delay, loss, damage, and claims.
  • Professional packing fees cover the materials and labor stated in the order. A carrier may still inspect, remeasure, refuse, delay, or return a shipment.
  • Claims require the original packaging, contents, receipt, tracking information, and other carrier-requested documentation. Carrier claim deadlines and decisions apply.

Carrier drop-offs and Happy Returns

  • Drop-offs must have a valid, readable, fully attached prepaid label or an eligible return code accepted by the applicable program.
  • Packages must be sealed and ready unless packing or label service is purchased separately.
  • Acceptance at the counter does not guarantee carrier acceptance, reimbursement, delivery time, or return approval.
  • Customers should keep their receipt and tracking number. Tracking becomes active after the carrier scans the item.
  • Happy Returns and other label-free returns are subject to the retailer’s eligibility window, item condition, QR code, and refund rules. Refunds are issued by the retailer, not Pack N Ship Mailing Center.
  • Hazardous, leaking, prohibited, or improperly prepared items may be refused.

Private mailbox rental

  • Mailbox plans are billed every three months: Small $59.97, Medium $74.97, and Large Business $119.97, unless a different price is shown and accepted at checkout.
  • The displayed monthly amount is the monthly equivalent; the full three-month amount is charged each billing cycle.
  • Mailbox assignment and activation occur only after required information, identification, payment, and USPS documentation are complete and approved.
  • Each addressee must complete the required USPS Form 1583 process. Names and addresses must match acceptable, current identification documents. A private mailbox address must use the assigned PMB number as instructed.
  • Only listed addressees and authorized pickup persons may receive or collect mail. Identification may be required at pickup.
  • Mailbox numbers and keys remain assigned by the store. Lost or additional keys may incur a replacement fee disclosed before issuance.
  • Mail forwarding is available by request and is charged separately for postage, materials, and handling.
  • Package allowances, holding periods, and extra-package charges depend on the selected plan and the package rules below.
  • Customers must keep their contact, address, business, and authorized-person information current. A new USPS form or additional documents may be required when information changes.

Package Club subscription

  • Package Club is $29.99 per month and renews automatically until canceled.
  • No pickup appointment is required during regular business hours.
  • The customer must use the assigned package account number and the addressing format supplied after registration.
  • USPS mail and USPS packages are not accepted under Package Club. Eligible private-carrier deliveries are subject to the size and storage rules below.
  • Pickup requires identification matching the package recipient or an authorized pickup person recorded on the account. We may request the account secret word or other matching account information.
  • The membership is personal to the registered customer and authorized recipients. It does not create a private mailbox or authorize receipt of letters or USPS mail.
  • After membership ends, packages that arrive may be handled at current pay-as-you-go rates.

Pay-as-you-go package receiving

  • Registration is required before or at the time of the first eligible delivery. Payment is due at pickup.
  • Registration may include the customer’s name, email, phone number, ID type, last four ID digits, a secret word, and one authorized pickup person.
  • Pickup requires identification matching the recipient or authorized person. Packages may be refused or held when information does not match.
  • This service does not create a private mailbox and does not include USPS mail or USPS packages.
  • Current per-package and storage charges apply according to the table below.

Package size and storage fees

Category Maximum size Maximum weight Maximum volume Storage after free period
Standard Up to 18 inches 20 lb 3 cu. ft. $1 per package, per day
Large Up to 30 inches 40 lb 6 cu. ft. $2 per package, per day
Oversize Up to 36 inches 50 lb 12 cu. ft. $3 per package, per day

Pay-as-you-go packages include five calendar days of storage. Package Club and eligible mailbox plans include seven calendar days. Storage charges begin the following day. Oversize items require advance approval. Items exceeding the stated limits, requiring special handling, or creating a safety concern may be refused.

Customers should collect packages promptly. If an item remains unclaimed, storage fees continue, service may be suspended, and the item may be returned, transferred, or otherwise handled according to carrier instructions and applicable law after reasonable attempts to contact the customer.

Virtual mailbox providers

  • Virtual mailbox service is supplied by the selected third-party provider. Provider pricing, identity verification, mail handling, forwarding, scanning, renewal, cancellation, and privacy terms apply.
  • iPostal1 is currently available. Anytime Mailbox and PostScan Mail are shown as coming soon until their services are activated.
  • Customers manage their virtual mailbox account and billing through the provider’s platform unless the provider states otherwise.
  • Pack N Ship Mailing Center cannot change a provider’s subscription, refund, app access, or platform decision.

Printing, copying, faxing, scanning, and email services

  • Customers are responsible for confirming file content, spelling, page order, quantity, paper size, color, finishing, recipient information, and transmission details before work begins.
  • Screen colors and customer-supplied files may reproduce differently in print. Exact color matching is not guaranteed unless specifically agreed.
  • Completed custom work is not refundable after production begins, except when Pack N Ship Mailing Center makes a production error.
  • Fax and email transmission receipts confirm an attempt or system result; they do not guarantee that the intended recipient reviewed or accepted the document.
  • Customers must have permission to reproduce or transmit the material they provide.
  • Customer files and documents are handled for the requested service and may be deleted after completion according to operational needs and applicable privacy requirements.

Notary services

  • The signer must appear as required, present acceptable identification, and demonstrate willingness and awareness.
  • Documents must be complete and contain the appropriate notarial certificate. Staff cannot choose a notarial act or provide legal advice.
  • A notary may refuse a request when legal requirements are not met, identity or willingness is uncertain, or the transaction presents a conflict or safety concern.
  • Notarization verifies the required notarial act; it does not prove that statements in the document are true or make a document legally effective.

Passport and ID photos

  • Photos are prepared to the specifications selected by the customer. Requirements may differ by country, agency, application type, or age.
  • The receiving government or organization makes the final acceptance decision. Acceptance cannot be guaranteed.
  • If Pack N Ship Mailing Center made a measurable production error, we will retake or reprint the photo within a reasonable period.

Subscriptions, renewal, and cancellation

  • Recurring plans renew automatically at the frequency displayed at checkout until the customer cancels or pauses renewal through the available customer-account controls.
  • Customers may cancel renewal at any time. Cancellation stops future renewal charges; it does not end access immediately.
  • Mailbox service continues through the paid three-month term. Package Club continues through the paid monthly term.
  • Paid subscription periods are not partially refunded.
  • After the paid-through date, packages received are subject to current pay-as-you-go charges and rules.
  • Failed payments may be retried by Shopify or the payment provider. Service may be suspended if payment remains unsuccessful.
  • Customers are responsible for keeping their payment method and contact information current.

Changes and contact

We may update these policies prospectively as services, carrier requirements, or applicable rules change. The effective date above identifies the current version. Contact info@packshipcenter.com or call 407-751-4548 with questions before purchasing a service.