Refund policy

Services and subscriptions

Because most services are performed or reserved specifically for the customer, completed services, carrier postage, processing fees, and custom printed work are non-refundable after fulfillment or production begins, except when Pack N Ship Mailing Center makes an error or applicable law requires otherwise.

Recurring plans

Customers may cancel future renewal at any time. Cancellation stops the next renewal and service continues through the paid-through date. Mailbox plans continue through the paid three-month term and Package Club continues through the paid monthly term. Paid subscription periods are not partially refunded. Packages received after service ends are subject to current pay-as-you-go charges.

Shipping and third-party services

Carrier postage, claims, delays, loss, damage, delivery guarantees, and refunds are governed by the applicable carrier. Virtual mailbox subscriptions and retailer refunds through Happy Returns are governed by the applicable provider or retailer.

Errors and questions

If we made a production or billing error, contact us promptly at info@packshipcenter.com or 407-751-4548 with your receipt and supporting information. Approved refunds are returned to the original payment method when possible. See our Service Policies for full service-specific rules.